The Consumer Assessment of Healthcare Providers and Systems, or CAHPS®, survey is a member satisfaction survey that asks your opinion of Gateway Health Plan®. Some Gateway members have already received this survey in the mail.  There are specific questions to answer and you will also have the chance to write in your own comments. 

The results of this survey help Gateway improve our services to better meet our members’ needs.  Gateway appreciates your opinion as we continue to improve our services.

Gateway does not receive the names of the members included in the survey. Gateway only receives responses. If you are contacted, please complete the survey. Thank you for your assistance.