Complex Case Management

• Chronic Obstructive Pulmonary Disease (COPD)
• Cancers with metastasis
• Stage IV heart failure
• Symptomatic HIV/AIDS
• New traumatic brain injury with significant cognitive deficits
• Spinal cord injury with paralysis
• Multiple chronic conditions

The practitioner’s role in Gateway’s Complex Case Management program is extremely important. Practitioners who have identified a member who they think would benefit from this program should contact the Case Management department to speak with a Care Manager at:

1-800-685-5212, option 1

Gateway will review the request for enrollment and make the final decision for inclusion in the program.