Important Announcement Regarding New Claims Mailing Address
Gateway’s claims office is moving from Albany, NY to Harrisburg, PA, and as a result beginning September 5, 2010 all claims MUST be submitted to the new mailing addresses provided below for processing.
PA Medicaid
Mailing address for Medical Claims and Referral Forms:
Gateway Health Plan®
P.O. Box 69360
Harrisburg, PA 17106-9360
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PA Medicare Assured® HMO
Mailing address for Medical and Behavioral Health Claim Forms:
Gateway Health Plan®
P.O. Box 69359
Harrisburg, PA 17106-9359
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Please be sure to educate your billing staff regarding this important change. The new P.O. Boxes will not be in service until September 5, 2010, so please do not begin sending claims to the new addresses until then. Claims and Referral Forms sent to the old Albany P.O. Boxes after September 5, 2010 will be forwarded to the new Harrisburg P.O. Boxes only through March 2011. Please be advised that submitting claims to the incorrect mailing address may result in a delay in claims processing or possibly Gateway not receiving the claim at all.
In addition to the above changes Gateway will be issuing new Member ID Cards to all existing members, which will include this new address information, beginning in August, 2010. BOTH the Gateway PA Medicaid and Medicare Assured® HMO cards will be white with the red heart and bridge in the background. The Gateway PA Medicaid cards will no longer be green or yellow like they are today.
If you have any questions regarding any of these changes please contact Gateway’s Provider Services Department at 1-800-392-1145 Monday through Friday between 8:30am and 4:30pm or your Provider Relations Representative.
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