New Hours of Operation

Provider Services Department - New Hours of Operation Effective Monday, August 17, 2009 Gateway's Provider Services phone lines will be closed between 12 pm and 1 pm, Monday through Friday. In order to better service our providers, this change in operations coincides with our least busy time of the day and allows for complete staffing of the phones when you need us the most. Provider Services is available to answer your claim inquiries, verify eligibility and handle supply requests. Just call 1-800-392-1145 for Gateway Health Plan^® Medicaid or 1-800-685-5205 for Gateway Health Plan Medicare Assured^® Gateway offices will be closed to observe the following holidays: New Years Day, Martin Luther King Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving (and the day immediately following), Christmas Eve and Christmas. Operations will resume the following business day.