Medicare Assured Member Contact Information
Email
Secure Email
Toll Free Numbers
Pennsylvania 1-800-685-5209
TDD/TTY: 711
8:00 AM - 8:00 PM Eastern Time
7 Days a week from October 1 through March 31.
* From April 1 through September 30 our business hours are 8 a.m. - 8 p.m., Monday through Friday.
Mailing Addresses
Medical and Behavioral Health Claim Forms (PA Medicare Assured)
Gateway Health
Claims Processing Center
P.O. Box 93
Sidney, NE 69162
Claims Inquiries and Administrative Reviews (Provider Disputes):
Gateway Health
Attention: Claims Review
444 Liberty Ave, Suite 2100
Pittsburgh, PA 15222
Clinical Provider Appeals:
Gateway Health
Attention: Provider Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Send us a request by fax to:
1. Non-Participating Medicare Provider, and any Pre-Service Appeals: 412-255-4503
2. All Post Service appeals for Participating (Contracted Providers) and all Medicaid Providers: 855-501-3904
Member Complaints and Appeals:
Gateway Health
Attn: Member Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Fax: 412-255-4503
Fraud, Waste, and Abuse:
If you suspect Fraud, Waste, or Abuse please click here.