COVID-19 Resources

Coronavirus/COVID-19 FAQ

Testing, Prevention Tips, What to Do, and More

Is the coronavirus/COVID-19 test covered in my benefits?
Yes, the test is covered. Your provider will order the test for you as needed. Gateway has removed any roadblocks to members receiving the necessary tests by eliminating the need for prior authorization or referral requirements.

What is the coronavirus and what should I do to decrease my chances of getting it?
Coronavirus is a highly contagious virus spread by direct human contact. This mainly happens when an infected person coughs or sneezes while they are close to another person.

First, there is no need to panic. The steps to reduce the chances of getting the virus are the same as the steps you would take to prevent a common cold or the flu.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Then wash hands thoroughly.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

I think I may have the coronavirus. What should I do? 
If you have symptoms of the coronavirus (fever, cough and difficulty breathing), don’t panic. The flu and common cold can also cause the same symptoms. But, you should follow the following steps:

  • Stay at home
  • Call your primary care physician (PCP). They will direct you where to go to get tested. If you do not have a PCP, visit an urgent care center. Please call in advance to let the urgent care center know you’re coming and why.
  • In case of emergency (difficulty breathing or another emergency medical condition) call 911.

Important update regarding cloth facemasks
The CDC now recommends wearing cloth facemasks in public.
Learn more about the recommendation here.

Pennsylvania “stay at home” order
The Governor has ordered that all Pennsylvania residents should stay at home and only leave when necessary.
Read more about the stay at home order here.


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