Fraud & Abuse

Fraud, Waste, and Abuse hurts everyone. 

It can even raise the cost of getting health care services. This is why we need help from our members and providers to find Fraud, Waste, or Abuse and stop it as soon as possible.

How YOU can help prevent Fraud, Waste and Abuse

As our Member, you play an important role in helping us find Fraud, Waste, or Abuse. If you feel that Fraud, Waste, or Abuse might be happening, report it as soon as you can. Here are some examples of possible fraud:

• Someone pretends to be from Gateway Health, Medicare or Social Security and asks for your Social Security number, bank account or credit card numbers, money, etc.
• A health care provider offers you cash or gifts to get free medical care
• A pharmacy bills you for drugs you did not get, or the pharmacy did not give you the right number of pills ordered by your doctor
• You find out someone else is using your health insurance card
• You are billed for health care services or items you did not get
• Your doctor is ordering a lot of tests or items that you do not feel you need

If you suspect Fraud, Waste, or Abuse, call us at 412-255-4340 or 1-844-718-6400 (TTY Users can call 711 or 1-800-654-5984) so we may look into your concerns. 

Click here to use our on-line form to Report Suspected Fraud, Waste or Abuse.

You have the option to remain anonymous at all times. You do not have to give your name. Gateway has a team of people who look into all calls or mail regarding possible Fraud, Waste, or Abuse of health care services.

To report Medicare or Medicaid Fraud or Abuse you may contact Gateway by mail or phone at:

Gateway Health Plan
Attention: FWA/SIU Unit
Four Gateway Center, Suite 2100
444 Liberty Avenue
Pittsburgh, PA 15222

Or call the Fraud Hotline at: 412-255-4340 or 844-718-6400

You may also report to the Pennsylvania Department of Human Services (DHS) at:

Department of Human Services
Office of Administration
Bureau of Program Integrity
P.O. Box 2675
Harrisburg, PA 17105-2675

Or call 1-866-DHS-TIPS (1-866-379-8477)

You have the option to remain anonymous at all times.

Keep track of your health services

When you get healthcare services, record the dates on a calendar and save the receipts and statements you get from your doctor to check for mistakes. You should keep track of these things:

Keeping track of your health services will not only help you to improve your health, it will also help you to know when there is a problem such as fraud.

Ways to protect yourself from Fraud, Waste and Abuse

• Do not give your health insurance card or card numbers to anyone other than your doctor, clinic, hospital or other healthcare provider
• Call Gateway as soon as possible if your health insurance card is stolen
• Check all bills, statements, or health care information you get. Make sure that the information is correct. If something does not look right, call us as soon as possible so we can look into it
• Do not sign your name to any health care forms that are blank
• Do not share your medical records with anyone other than your doctor, clinic, hospital or other health care provider