The Medicaid Member Handbook will answer most questions related to what is covered. If you need a new Member Handbook or still have questions, please call Member Services at 1-800-392-1147.
Please call Member Services at 1-800-392-1147 to ask for a new I.D. card.
If you already have a doctor (primary care physician) in mind, please call Member Services at 1-800-392-1147 to make your doctor selection. If you do not have a primary care physician, please call Member Services at 1-800-392-1147 and a representative will help you find a doctor that accepts Gateway.
Please call Member Services at 1-800-392-1147 before the 25th of the month so that you can see your new doctor on the 1st day of the next month. If you call after the 25th of the month, you will need to keep seeing your present doctor for the next month.
You can use the Find A Doctor tool or you can call Member Services at 1-800-392-1147. We can print a list of doctors and mail the list to you or give names of doctors or providers over the phone.
Medical Assistance offers a program called 'Medical Assistance Transportation Program' or 'MATP'. You must sign up with your local MATP office in order to use this service. Please call Member Services at 1-800-392-1147 to get your local county's MATP phone number.
One of our friendly Gateway Health representatives is available to take your call. 24 hours a day, seven days a week. 1-800-392-1147 (TTY# 711 for hearing impaired) Or, you can email us.