Renew Your Medical Assistance

How to Renew Coverage

To keep Medical Assistance benefits open, this is what you must do:

• When it comes time to renew your coverage you will receive a renewal packet from the County Assistance Office (CAO).
• The packet will include forms that you will need to complete and return to the CAO.
• It is very important for you to return the forms to the CAO by the due date in your renewal packet.
• A self-addressed stamped envelope will be included for your convenience.
• As an added convenience you may also renew online at www.compass.state.pa.us. Instructions on how to use the COMPASS website to renew online will be included in your packet.
• Download the myCOMPASS PA mobile app to manage and access your benefits from your phone. For more information you can watch a short video and download the app.

Important Things to Remember

• It is important to tell your Caseworker if you have moved.
• You can call the Statewide Customer Service Center and speak to a Caseworker to change
• your address and telephone number.
• You can call Monday through Friday from 7:30 AM until 5:00 PM.
• The telephone number for the Statewide Customer Service Center is 1-877-395-8930.
• Philadelphia residents should call the Philadelphia Customer Service Center at (215)560-7226.