SPECIAL NOTICE FROM GATEWAY HEALTH MEDICARE ASSUREDSM RE: DECLARATION OF A STATE OF EMERGENCY IN NORTH CAROLINA DATED SEPT. 7, 2018
In light of the recent disaster emergency declaration, Gateway Health Medicare AssuredSM has initiated temporary medical and pharmacy access guidelines for members residing North Carolina.
Beginning immediately, affected Gateway Health Medicare Assured members will be able to obtain medically necessary prescription drugs at out-of-network pharmacies if needed, and to obtain prescription refills sooner than would normally be necessary. Medical behavioral health, dental and vision services may be obtained at out-of-network providers, if medically necessary. Requirements for gatekeeper referrals will be waived in full, where applicable. Prior authorization rules are temporarily suspended.
For questions or concerns, please contact Gateway Health Medicare Assured
Member Services Department at:
1-800-685-5209 in PA
1-888-447-4505 in OH
1-855-847-6380 for KY
1-855-847-6430 in NC
TTY users should call 711.
Member Services’ Hours of Operation
Monday-Friday, 8 AM- 8 PM from February 15 – September 30
Weekends (Saturday & Sunday), after business hours and holidays: You may leave a voicemail message.
7 days a week, 8 AM – 8 PM from October 1 – February 14 (AEP)
After business hours and holidays: You may leave a voicemail message.