Coronavirus Resources and Information

March 20, 2020
Notifications and Alerts | Coronavirus Resources and Information


In an effort to keep our members and employees safe and healthy, we’ve been closely following the latest news and updates about the COVID-19 (coronavirus) pandemic. As a result, all of our employees are working from home through March 27. We will continue to monitor and review the situation as March 27th approaches and react accordingly.

We are confident in our ability to serve our members and providers as we always have and do not expect any interruption in service. Please continue to visit this site ( regularly for the latest updates.

If you have any questions, need support, or are looking for a provider in your area, please call Member Services. Medicaid members call 1-800-392-1147, and Medicare members call 1-800-685-5209. TTY users dial 711.

Below is updated guidance and information from our various health departments. You can also visit for the latest news and prevention tips from the Centers for Disease Control and Prevention.

Is the coronavirus/COVID-19 test covered in my benefits?
Yes, the test is covered. Your provider will order the test for you as needed. Gateway has removed any roadblocks to members receiving the necessary tests by eliminating the need for prior authorization or referral requirements.

What is the coronavirus and what should I do to decrease my chances of getting it?
Coronavirus is a highly contagious virus spread by direct human contact. This mainly happens when an infected person coughs or sneezes while they are close to another person.

First, there is no need to panic. The steps to reduce the chances of getting the virus are the same as the steps you would take to prevent a common cold or the flu.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Then wash hands thoroughly.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

I think I may have the coronavirus. What should I do?

If you have symptoms of the coronavirus (fever, cough and difficulty breathing), don’t panic. The flu and common cold can also cause the same symptoms. But, you should follow the following steps:

  • Stay at home
  • Call your primary care physician (PCP). They will direct you where to go to get tested. If you do not have a PCP, visit an urgent care center. Please call in advance to let the urgent care center know you’re coming and why.
  • In case of emergency (difficulty breathing or another emergency medical condition) call 911.

What if I need additional, non-medical support or resources?
If there are any resources you need during these challenging times, be sure to visit the Community Resource Connection. You can access this using the Member Portal. If you need help using this tool, call Member Services.

Staying connected during uncertain times
During uncertain times like this, it is important that you have access to the latest news and reliable updates online. To help, we wanted to let you know that Comcast Internet Essentials is offering two free months of service and faster connection speeds to new customers in their service areas.

You can learn more at

CVS is currently offering free drug delivery options. Learn more at

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