Coronavirus: Resources and Information for Gateway Health Members

March 6, 2020
Notifications and Alerts | Coronavirus: Resources and Information for Gateway Health Members

Gateway Health is closely following continued updates regarding the coronavirus. We are also in close contact with various State and Federal health agencies, including the Centers for Disease Control and Prevention (CDC). Because your overall health and wellbeing is very important to us, we will take additional steps to protect the health of our members and the community should the situation change.

In the meantime, we encourage all members to use good health and hygiene practices, which are available at and below.

What is coronavirus and how does it spread?
Similar to the flu, coronavirus is a very contagious virus spread by direct human contact. Unlike the flu, the number of people with severe symptoms is much lower. And it appears children may be less affected. So what should you do?

First, there is no need to panic. If you don’t stay up nights worrying about flu, you shouldn’t lose sleep over coronavirus. Second, steps to minimize the chances of infection are the same as the flu or common cold.

CDC recommendations
The Centers for Disease Control and Prevention recently issued updated recommendations
There is currently no vaccine to prevent coronavirus. The best way to prevent illness is to avoid being exposed and the CDC recommends everyday preventive actions, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especiallyafter going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

A word about facemasks
The CDC does not recommend that people who are healthy wear a facemask to protect themselves from coronavirus.
Facemasks should be used by people who show symptoms of coronavirus to help prevent the spread of the disease to others. The use of facemasks is also important for health workers and people who are taking care of someone in close settings(at home or in a health care facility).


As always, if you believe that you have been exposed to the virus or are sick, please reach out to your PCP or visit your local health clinic right away.

If you have questions about available providers available in your area, please contact Member Services.
Medicaid Members: 1-800-392-1147
Medicare Assured Members: 1-800-685-5209
TTY Users: 711

Gateway Health is committed to keeping our members informed and up-to-date on the latest developments. Please be sure to check our website, for the latest updates.

NS_1793_C (3/2020)

Copyright 2021 Gateway Health Plan