Important Update for Ohio and North Carolina Medicare Assured® Members

Gateway Health has made the decision to cease offering Medicare Advantage plans in Ohio and North Carolina and not renew our contract in these states. This change is effective January 1, 2020. Please note this does not impact our Pennsylvania members. We will continue to offer Medicare and Medicaid products in Pennsylvania.

All affected members in Ohio and North Carolina will be alerted to this change via a mailed letter that will arrive the week of October 1, 2019. The letter will carefully outline members’ options to receive Medicare benefits in 2020 and how to enroll in a new plan.

View the NonRenewal Letters - OH Diamond , OH Ruby, NC Diamond, NC Ruby

From now through the end of 2019, we are committed to serving our members in Ohio and North Carolina. We also plan to meet all regulatory, business close out and transition of care requirements through the end of our contract.

If you have any questions, please contact us:

Ohio members: 1-888-447-4505
North Carolina members: 1-855-847-6430

TDD/TTY: 711

Hours of operation
8 a.m. – 8 p.m. Eastern Time
7 Days a week from October 1 through March 31.

* From April 1 through September 30 our business hours are 8 a.m. - 8 p.m., Monday through Friday.

NS_1700_C (9/2019)