Special Notice from Gateway Health Medicare Assured: Declaration of a State of Emergency in Pennsylvania

March 9, 2020
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Notifications and Alerts | Special Notice from Gateway Health Medicare Assured: Declaration of a State of Emergency in Pennsylvania

In light of the recent disaster emergency declaration, Gateway Health Medicare AssuredSM has initiated temporary medical and pharmacy access guidelines for members residing in Pennsylvania. The following rules will remain in effect until the disaster declaration is lifted.

Beginning immediately, affected Gateway Health Medicare AssuredSM members will be able to obtain prescription refills sooner than would normally be necessary. Requirements for gatekeeper referrals will be waived in full, where applicable. Testing for the corona virus (COVID-19 virus), including chest CT scans, and corona virus treatment may be obtained without an authorization. Prior authorization rules for other services are currently in place.

For questions or concerns, please contact Gateway Health Medicare AssuredSM Member Services Department at:

1-800-685-5209

TTY users should call 711.

Member Services’ Hours of Operation

Monday – Friday, 8 AM – 8 PM from April 1 – September 30
Weekends (Saturday & Sunday), after business hours and holidays: You may leave a voicemail message

OR

7 days a week, 8 AM – 8 PM from October 1 – March 31 (AEP)
After business hours and holidays: You may leave a voicemail message.

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