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SPECIAL NOTICE FROM GATEWAY HEALTH MEDICARE ASSURED SM RE:  DECLARATION OF A STATE OF EMERGENCY IN NORTH CAROLINA DATED SEPT. 7, 2018

September 18, 2018
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Notifications and Alerts | SPECIAL NOTICE FROM GATEWAY HEALTH MEDICARE ASSURED SM RE:  DECLARATION OF A STATE OF EMERGENCY IN NORTH CAROLINA DATED SEPT. 7, 2018

In light of the recent disaster emergency declaration, Gateway Health Medicare AssuredSM has initiated temporary medical and pharmacy access guidelines for members residing North Carolina.

Beginning immediately, affected Gateway Health Medicare AssuredSM members will be able to obtain medically necessary prescription drugs at out-of-network pharmacies if needed, and to obtain prescription refills sooner than would normally be necessary. Medical behavioral health, dental and vision services may be obtained at out-of-network providers, if medically necessary. Requirements for gatekeeper referrals will be waived in full, where applicable. Prior authorization rules are temporarily suspended.

For questions or concerns, please contact Gateway Health Medicare AssuredSM Member Services Department at:

TTY users should call 711.


Member Services’ Hours of Operation

Monday – Friday, 8 AM – 8 PM from February 15 – September 30
Weekends (Saturday & Sunday), after business hours and holidays: You may leave a voicemail message

OR

7 days a week, 8 AM – 8 PM from October 1 – February 14 (AEP)
After business hours and holidays: You may leave a voicemail message.