Your Health is Our Priority

May 8, 2020
Notifications and Alerts | Your Health is Our Priority

Your health and well-being is a top priority for us. We want to provide some updated COVID-19 information.

First, contact your doctor or specialists to schedule regular appointments. You can also call them to talk about health issues. This is in addition to any coronavirus concerns.

You can also ask your doctor if they are seeing patients in the office or if they offer virtual visits. Many hospitals are starting to offer elective surgeries and procedures again.

If you have an emergency, go to the emergency room. If you are not sure it is an emergency, you can contact your PCP or The Gateway Health Nurseline.

Making appointments
Contact us if you need help making an appointment with your doctor or if you have questions about your health plan and care options.

Let us help
We are here to assist. We can walk you through any steps you need to take. Call Member Services today.

■ Medicaid members: 1-800-392-1147

■ Medicare members: 1-800-685-5209

TTY users call 711.

Nurseline available
Members can call our Nurseline 24 hours a day.

■ Medicaid members: 1-855-805-9408

■ Medicare members: 1-855-805-9420

Registered nurses can answer your medical questions.

Support Resources
We are committed to caring for your overall health. We know that many of our members are facing difficult times. The new COVID-19 Support Resources tool is a way to search for community support resources. The tool is free to use. Go to:

You can find food, housing and transportation resources. You can also search for employment and mental health support programs. Many programs are available in your neighborhood for free. Some are available at a reduced cost. Visit for more.

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