Cultural Toolkit

Covering Linguistic Gaps with E-Learning

Gateway Health understands that in order to best improve the quality of life of our members, we must be cognizant of their cultural and linguistic differences. For this reason we have made a commitment to address racial and ethnic disparities. A collaborative and trusting patient-provider relationship is the key to reducing the gaps in health care access and outcomes.

Gateway has assembled a list of resources and web-based tools to assist you and your office staff in providing care that is sensitive to the cultural and linguistic differences of your patients.

Facts About Health Care Disparities

A report by the Institute of Medicine in 2002, confirmed the existence of racial and ethnic disparities in health care. Unequal Treatment found racial differences in the type of care delivered across a wide range of health care settings and disease conditions, even when controlling for socioeconomic status factors such as income and insurance coverage.

Key Facts on Race, Ethnicity and Health Care in the U.S.

  • Racial/ethnic disparities in health persist today even when comparing groups of similar socioeconomic status. For example, the infant mortality rate for college educated Black women is higher than that for White women with similar education (11.5 vs. 4.2 per 1,000 live births).
  • The rate of new AIDS cases in 2003 was 3 times higher among Hispanics and 10 times higher among African Americans than among Whites (26 and 75 per 100,000 vs. 7 per 100,000).
  • Black and Latino adults are less likely to rely on a private physician for their medical care than White adults (62% and 44% vs. 77%).
  • African American children have a rate of hospitalization for asthma that is 4 to 5 times higher than the rate for White children (527 per 100,000 vs. 144 per 100,000).
  • Disparities in quality of care are not getting smaller. Over time, the gap between Whites and African Americans, Hispanics, Asians, and AI/ANs has either remained the same or worsened for more than half of the core quality measures being tracked.

Additional Resources:

AHRQ National Healthcare Disparities Report

Making a Positive Impact

Use these resources and make health care great for everybody:


Contact our Provider Services.

Contact Us

Copyright 2020 Gateway Health Plan