Texting or Short Message Service (SMS) Policy

Texting at Gateway Health

Gateway Health and other vendors working for Gateway Health (“Gateway Health”), offer the option of getting information by Short Message Service (SMS) or texting services ("Text(s)").

Gateway Health offers its health plan members (“Members”) the option of joining some campaigns and programs (“Campaign”) by Text.

Please keep reading to learn more. Gateway Health is looking forward to texting with you soon!

Member SMS Text Communication Opt in:
Gateway Health offers its Members the option of getting certain information by Text. You may opt in for Texts by logging on to Gateway Health’s website. You can log in as a member and enter your information. You can also set your preferences to SMS and confirm this via your phone. You can provide consent by texting Gateway’s short code once communication has started.

Gateway Text Terms and Conditions:
Please read these terms and conditions carefully.  You consent to Texts from Gateway Health when you sign up. This may include Texts made with an auto dialer.  You may opt-out of these texts at any time by texting STOP to the short code. Your consent to receive Texts is not required to receive services.  
You also accept and agree to be bound by these Terms and Conditions and our Privacy Policy, (if applicable).

Program Description:
Gateway Health and its service providers may use an automatic telephone dialing system (“auto dialer”) to send Gateway Health Texts to you.  Gateway Health Texts are intended to provide you with information about Gateway Health.

Text Disclaimer:
Gateway Health will use reasonable means to protect the privacy of your information. Gateway Health cannot guarantee texts will be confidential. Secure Data transfers over cellular networks are not guaranteed to be 100 percent secure. Gateway Health will not be liable in the event that you or anyone else misuses your device or accesses your Texts. Gateway Health will not be liable for improper disclosure of your information that is not caused by Gateway Health’s intentional misconduct.

Message Frequency:
The number of Gateway Health texts that you receive may vary. This will depend on how many of Gateway Health’s Campaigns you sign up to receive.

There may be some costs associated with the use of this Service. For example, your pager or cellular phone service provider may charge you to send or receive texts.  Gateway Health does not impose a separate fee for these messages.

Your Mobile Telephone Number:
You represent that you are the account holder for the mobile phone number that you provide.  You are responsible for notifying Gateway Health immediately if you change your number.  You may submit a change to Gateway Health’s member portal or Member Services.   

You agree to indemnify Gateway Health in full for all claims, expenses, and damages related to or caused by your failure to notify Gateway Health if you change your telephone number. This includes, but is not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act. 

Please click this link to access Gateway Health’s Privacy Policy.

Access or Delivery to Mobile Network is Not Guaranteed:
Texts to a mobile device may fail for many reasons.  You understand and accept that mobile network services are outside of Gateway Health’s control. Gateway Health is not responsible or liable for issues arising from those services.

Text HELP to the five digit short code in the text for more information. This will be a five digit number in the text messages sent to you.  You may also get help by submitting a “contact us” form on the Gateway Health website.  

To receive Gateway Health Texts, you must be a resident of the United States and (i) 18 years of age or older or (ii) an emancipated minor.  Gateway Health reserves the right to require you to prove that you are at least 18 years of age.

Stop, Text Help and Mobile Terms:
To stop receiving Texts, text the word STOP to stop at any time. You can also log on to Gateway Health's website and remove these preferences. You may also contact Member Services at the telephone number below.

Gateway Health does not charge a fee to send Texts. However, message and data rates apply from your carrier (e.g. AT&T, Verizon, Sprint, etc.). The number of Texts you receive will depend on the number and type of Campaigns and Member Texts for which you sign up.

If your phone is lost or stolen or you want to opt-out of a Campaign that you signed up for, contact Member Services at the toll-free numbers below. Gateway Health will make every effort to remove you from these Texts within a reasonable time. You will be required to provide your mobile phone number for this type of request.

Contact information:

Gateway Health
Four Gateway Center
444 Liberty Ave, Suite 2100
Attn: Member Services
Pittsburgh, PA 15222
Toll free phone:  Member Services: 1-800-392-1147 (Medicaid) or 1-800-685-5209 (Medicare) (TTY/TDD users: 711).

Service hours: M-F 8:30 a.m. to 4:30 p.m. EST

Changes to Terms and Conditions:
Gateway Health may revise, modify, or amend these Terms and Conditions at any time.  Any such revision, modification, or amendment shall take effect when it is posted to Gateway Health’s website.  You agree to review these Terms and Conditions periodically to ensure that you are aware of any changes.  Your continued consent to receive Gateway Health Texts will indicate your acceptance of those changes. 

Termination of Text Messaging:
Gateway Health may suspend or terminate your receipt of Gateway Health Texts if Gateway Health believes you are in breach of these Terms and Conditions.  Your receipt of Gateway Health Texts is also subject to termination in the event that your mobile telephone service terminates or lapses.  Gateway Health reserves the right to modify or discontinue, temporarily or permanently, all or any part of Gateway Health Texts, with or without notice. 

Gateway Health respects your privacy.

This program is managed by Gateway Health.

NS_2086_C (3/2021).

Copyright 2022 Gateway Health Plan